Refund and Returns Policy

Refund and Returns Policy of Kuekita Cake Shop

Effective Date: October 18, 2024

1. Overview

At Kuekita Cake Shop, we are committed to providing high-quality baked goods and customer satisfaction. This Refund and Returns Policy outlines the terms and conditions regarding returns and refunds for products purchased through our website, www.blogxtop.com.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 24 hours of receiving your order.
  • Condition: Items must be unused and in their original packaging. Custom-made items or cakes cannot be returned.
  • Proof of Purchase: You must provide proof of purchase, such as a receipt or order confirmation.

3. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized cakes and baked goods
  • Perishable items
  • Gift cards

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@blogxtop.com with your order number and reason for the return.
  2. Receive Instructions: We will provide you with return instructions and the address for shipping, if applicable.
  3. Ship the Item: Pack the item securely and ship it to the provided address if necessary. Customers are responsible for return shipping costs.

5. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

6. Exchanges

If you need to exchange an item for a different flavor or size, please contact us at info@blogxtop.com. Depending on availability, we will assist you with the exchange process.

7. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

8. Shipping Costs

Shipping costs for returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Changes to This Policy

We may update this Refund and Returns Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:

Kuekita Cake Shop
17785 Mining Way Monument, Colorado
Phone: (719) 203-4460
Email: info@blogxtop.com
Website: www.blogxtop.com